Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, with all of the original packaging intact. As a result of the nature of fertiliser and plant nutrition products, opened packages are highly susceptible to the effects of moisture and contamination, and as such, cannot be returned for a full refund. You will also need to provide proof of purchase.

To request a return, please contact us at sales@angus-horticulture.co.uk.

If your return is accepted, we will provide specific instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately (within 48 hours of receipt is recommended) if the item is defective, damaged in transit, or if you receive the wrong item. We may require photographic evidence of the damage or fault to process your claim effectively.

Exceptions / Non-Returnable Items

The following items cannot be returned:

Opened packages: Due to contamination risks and product integrity concerns, we cannot accept returns for any product where the original seal has been broken or the packaging has been opened.

Bespoke or custom-made goods: products blended to order are non-returnable.
Goods purchased as part of a promotional offer.

Return Shipping and Handling

You are responsible for the cost and risk of returning unwanted items to us. The product remains your responsibility until it reaches us, so we strongly recommend using a tracked and insured shipping service to prevent damage in transit.
If the return is a result of our error (e.g., faulty product, wrong item sent), we will cover the return shipping costs.

European Union

Notwithstanding the above, if goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The conditions for the goods (unopened and in original packaging) still apply.

Refunds

We will notify you once we have received and inspected your return. If the item meets the return criteria (unopened, unused, undamaged), we will let you know if the refund was approved. If approved, you will be refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.